Search found 17 matches

by A2D2_TS
Tue Oct 05, 2021 9:04 pm
Forum: Error Codes and Troubelshooting
Topic: Error in XML Document (1, 1)
Replies: 0
Views: 7056

Error in XML Document (1, 1)

This error message is usually caused by a corrupted or missing XML file.

Uninstall the A2D2 software

Delete the installation folder the software was installed in

Reinstall the software to a different location than the default.

This should resolve the corrupt path/XML issue.
by A2D2_TS
Thu Apr 29, 2021 3:22 pm
Forum: Error Codes and Troubelshooting
Topic: Shot Buttons Missing
Replies: 0
Views: 6615

Shot Buttons Missing

This typically happens when there is a windows updates that puts the A2D2 software in remote viewing mode. To put the software back into acquisition mode do the following: 1. Close the A2D2 Software 2. Hold down the shift key on your keyboard 3. While shift is pressed open the A2D2 software 4. A dia...
by A2D2_TS
Fri Feb 19, 2021 6:40 pm
Forum: Software
Topic: DICOM Server
Replies: 0
Views: 8877

DICOM Server

by A2D2_TS
Fri Feb 14, 2020 1:39 pm
Forum: Error Codes and Troubelshooting
Topic: Patient Select: Shows Path not Patient Name
Replies: 0
Views: 16991

Patient Select: Shows Path not Patient Name

When you see a folder directory instead of a patient name in the select patient box: http://www.a2d2xray.com/test/index.jfif This means there is no .dat file for that patient. Open that patient and use the Enter or Edit patient info under the file tab http://www.a2d2xray.com/test/Pat Select.jfif Thi...
by A2D2_TS
Mon Feb 03, 2020 2:19 pm
Forum: General Information
Topic: Email Support Information
Replies: 0
Views: 19261

Email Support Information

Below is the following information A2D2 Support needs you to provide when contacting via email: 1) Doctor's Name and practice 2) Imager Serial Number 3)Nature of reason for contacting 4)Any error message information 5)Any other pertinent information Please note that email responses may take up to 24...
by A2D2_TS
Wed Jan 22, 2020 10:30 pm
Forum: Error Codes and Troubelshooting
Topic: No Imager Detected
Replies: 0
Views: 15032

No Imager Detected

This generally occurs when the imager is not being detected by the Ann Arbor Digital Devices Software. Is the A2D2 Software is up to date? If not try updating the latest version compatible with your system. Can you access the imager through File Explorer or "My Computer"? This will help determine if...
by A2D2_TS
Wed Jan 22, 2020 9:00 pm
Forum: Error Codes and Troubelshooting
Topic: Object not set to instance of object
Replies: 0
Views: 14847

Object not set to instance of object

This typically occurs when the .net framework hasn't been installed or software installation failure. First try uninstall the A2D2 software remember to use the windows add/remove programs then delete the installation directory Then reinstall the software into a different directory. This helps reduce...
by A2D2_TS
Thu Jan 16, 2020 6:28 pm
Forum: Error Codes and Troubelshooting
Topic: Error Message: 8195
Replies: 0
Views: 15790

Error Message: 8195

Below is the most common reasons for the error message 8195: 1) Cannot communicate with primary path location. This means the location is not authorized or properly shared. Changing A2D2 Permissions Changing the default directory 2) The primary storage location is full. Make temprty space by emptyin...
by A2D2_TS
Thu Jan 16, 2020 6:07 pm
Forum: Software
Topic: Ann Arbor Digital Devices Software
Replies: 0
Views: 15392

Ann Arbor Digital Devices Software

Below you will find links to the Ann Arbor Digital Devices Software: Please Note - If you go from version 12 to version 11 or newer you will need to request a downgrade patch from our support department. Please email us at support@A2D2Xray.com or use the contact forum on the main A2D2 website. Versi...