This error message is usually caused by a corrupted or missing XML file.

Uninstall the A2D2 software

Delete the installation folder the software was installed in

Reinstall the software to a different location than the default.

This should resolve the corrupt path/XML issue.

This typically happens when there is a windows updates that puts the A2D2 software in remote viewing mode. To put the software back into acquisition mode do the following: 1. Close the A2D2 Software 2. Hold down the shift key on your keyboard 3. While shift is pressed open the A2D2 software 4. A dia...

Software

Setup Instructions

When you see a folder directory instead of a patient name in the select patient box: http://www.a2d2xray.com/test/index.jfif This means there is no .dat file for that patient. Open that patient and use the Enter or Edit patient info under the file tab http://www.a2d2xray.com/test/Pat Select.jfif Thi...

Below is the following information A2D2 Support needs you to provide when contacting via email: 1) Doctor's Name and practice 2) Imager Serial Number 3)Nature of reason for contacting 4)Any error message information 5)Any other pertinent information Please note that email responses may take up to 24...

This generally occurs when the imager is not being detected by the Ann Arbor Digital Devices Software. Is the A2D2 Software is up to date? If not try updating the latest version compatible with your system. Can you access the imager through File Explorer or "My Computer"? This will help determine if...

This typically occurs when the .net framework hasn't been installed or software installation failure. First try uninstall the A2D2 software remember to use the windows add/remove programs then delete the installation directory Then reinstall the software into a different directory. This helps reduce...

Below is the most common reasons for the error message 8195: 1) Cannot communicate with primary path location. This means the location is not authorized or properly shared. Changing A2D2 Permissions Changing the default directory 2) The primary storage location is full. Make temprty space by emptyin...

EMR Import Service Version 4.6.0.50


EMR Import Tray ApplicationVersion 4.5.0.22

Below you will find links to the Ann Arbor Digital Devices Software: Please Note - If you go from version 12 to version 11 or newer you will need to request a downgrade patch from our support department. Please email us at support@A2D2Xray.com or use the contact forum on the main A2D2 website. Versi...