Search found 14 matches

by A2D2_TS
Fri Feb 14, 2020 1:39 pm
Forum: Error Codes and Troubelshooting
Topic: Patient Select: Shows Path not Patient Name
Replies: 0
Views: 7765

Patient Select: Shows Path not Patient Name

When you see a folder directory instead of a patient name in the select patient box: http://www.a2d2xray.com/test/index.jfif This means there is no .dat file for that patient. Open that patient and use the Enter or Edit patient info under the file tab http://www.a2d2xray.com/test/Pat Select.jfif Thi...
by A2D2_TS
Mon Feb 03, 2020 2:19 pm
Forum: General Information
Topic: Email Support Information
Replies: 0
Views: 7833

Email Support Information

Below is the following information A2D2 Support needs you to provide when contacting via email: 1) Doctor's Name and practice 2) Imager Serial Number 3)Nature of reason for contacting 4)Any error message information 5)Any other pertinent information Please note that email responses may take up to 24...
by A2D2_TS
Wed Jan 22, 2020 10:30 pm
Forum: Error Codes and Troubelshooting
Topic: No Imager Detected
Replies: 0
Views: 6581

No Imager Detected

This generally occurs when the imager is not being detected by the Ann Arbor Digital Devices Software. Is the A2D2 Software is up to date? If not try updating the latest version compatible with your system. Can you access the imager through File Explorer or "My Computer"? This will help determine if...
by A2D2_TS
Wed Jan 22, 2020 9:00 pm
Forum: Error Codes and Troubelshooting
Topic: Object not set to instance of object
Replies: 0
Views: 6507

Object not set to instance of object

This typically occurs when the .net framework hasn't been installed or software installation failure. First try uninstall the A2D2 software remember to use the windows add/remove programs then delete the installation directory Then reinstall the software into a different directory. This helps reduce...
by A2D2_TS
Thu Jan 16, 2020 6:28 pm
Forum: Error Codes and Troubelshooting
Topic: Error Message: 8195
Replies: 0
Views: 6382

Error Message: 8195

Below is the most common reasons for the error message 8195: 1) Cannot communicate with primary path location. This means the location is not authorized or properly shared. Changing A2D2 Permissions Changing the default directory 2) The primary storage location is full. Make temprty space by emptyin...
by A2D2_TS
Thu Jan 16, 2020 6:07 pm
Forum: Software
Topic: Ann Arbor Digital Devices Software
Replies: 0
Views: 6756

Ann Arbor Digital Devices Software

Below you will find links to the Ann Arbor Digital Devices Software: Please Note - If you go from version 12 to version 11 or newer you will need to request a downgrade patch from our support department. Please email us at support@A2D2Xray.com or use the contact forum on the main A2D2 website. Versi...
by A2D2_TS
Thu Jan 16, 2020 6:05 pm
Forum: General Information
Topic: New Tech Support Policies
Replies: 0
Views: 6695

New Tech Support Policies

Ann Arbor Digital Devices is under new ownership please note the following: General forum documentation (pdfs, help docs, images, etc) is FREE . General email support including but not limited to generalized questions, software unlocks, software download requests, are FREE Tech Support over the phon...
by A2D2_TS
Tue Jan 14, 2020 9:37 pm
Forum: Support Documentation
Topic: Support Documentation EMR Tool
Replies: 0
Views: 7815

Support Documentation EMR Tool

Below you will find links for the Ann Arbor Digital Devices EMR Tool Documentation:


EMR Import Service Version


EMR Import Tray Application
by A2D2_TS
Tue Jan 14, 2020 8:29 pm
Forum: Support Documentation
Topic: General Support Documentation
Replies: 0
Views: 6521

General Support Documentation

Below you will find general documentation for the Ann Arbor Digital Devices Software: (Please note below links are to pdf files) Acquisition Mode Changing A2D2 Permissions Changing the default directory Copying X-Rays - CD or Removable GoToMeeting_Attendee_QuickRef_Guide Imager Connection Error Mast...