Search found 14 matches
- Fri Feb 14, 2020 1:39 pm
- Forum: Error Codes and Troubelshooting
- Topic: Patient Select: Shows Path not Patient Name
- Replies: 0
- Views: 9558
Patient Select: Shows Path not Patient Name
When you see a folder directory instead of a patient name in the select patient box: http://www.a2d2xray.com/test/index.jfif This means there is no .dat file for that patient. Open that patient and use the Enter or Edit patient info under the file tab http://www.a2d2xray.com/test/Pat Select.jfif Thi...
- Mon Feb 03, 2020 2:19 pm
- Forum: General Information
- Topic: Email Support Information
- Replies: 0
- Views: 9731
Email Support Information
Below is the following information A2D2 Support needs you to provide when contacting via email: 1) Doctor's Name and practice 2) Imager Serial Number 3)Nature of reason for contacting 4)Any error message information 5)Any other pertinent information Please note that email responses may take up to 24...
- Wed Jan 22, 2020 10:30 pm
- Forum: Error Codes and Troubelshooting
- Topic: No Imager Detected
- Replies: 0
- Views: 7928
No Imager Detected
This generally occurs when the imager is not being detected by the Ann Arbor Digital Devices Software. Is the A2D2 Software is up to date? If not try updating the latest version compatible with your system. Can you access the imager through File Explorer or "My Computer"? This will help determine if...
- Wed Jan 22, 2020 9:00 pm
- Forum: Error Codes and Troubelshooting
- Topic: Object not set to instance of object
- Replies: 0
- Views: 7802
Object not set to instance of object
This typically occurs when the .net framework hasn't been installed or software installation failure. First try uninstall the A2D2 software remember to use the windows add/remove programs then delete the installation directory Then reinstall the software into a different directory. This helps reduce...
- Thu Jan 16, 2020 6:28 pm
- Forum: Error Codes and Troubelshooting
- Topic: Error Message: 8195
- Replies: 0
- Views: 7714
Error Message: 8195
Below is the most common reasons for the error message 8195: 1) Cannot communicate with primary path location. This means the location is not authorized or properly shared. Changing A2D2 Permissions Changing the default directory 2) The primary storage location is full. Make temprty space by emptyin...
- Thu Jan 16, 2020 6:12 pm
- Forum: Software
- Topic: A2D2 EMR Application
- Replies: 0
- Views: 9638
- Thu Jan 16, 2020 6:07 pm
- Forum: Software
- Topic: Ann Arbor Digital Devices Software
- Replies: 0
- Views: 8097
Ann Arbor Digital Devices Software
Below you will find links to the Ann Arbor Digital Devices Software: Please Note - If you go from version 12 to version 11 or newer you will need to request a downgrade patch from our support department. Please email us at support@A2D2Xray.com or use the contact forum on the main A2D2 website. Versi...
- Thu Jan 16, 2020 6:05 pm
- Forum: General Information
- Topic: New Tech Support Policies
- Replies: 0
- Views: 8013
New Tech Support Policies
Ann Arbor Digital Devices is under new ownership please note the following: General forum documentation (pdfs, help docs, images, etc) is FREE . General email support including but not limited to generalized questions, software unlocks, software download requests, are FREE Tech Support over the phon...
- Tue Jan 14, 2020 9:37 pm
- Forum: Support Documentation
- Topic: Support Documentation EMR Tool
- Replies: 0
- Views: 9772
Support Documentation EMR Tool
Below you will find links for the Ann Arbor Digital Devices EMR Tool Documentation:
EMR Import Service Version
EMR Import Tray Application
EMR Import Service Version
EMR Import Tray Application
- Tue Jan 14, 2020 8:29 pm
- Forum: Support Documentation
- Topic: General Support Documentation
- Replies: 0
- Views: 7847
General Support Documentation
Below you will find general documentation for the Ann Arbor Digital Devices Software: (Please note below links are to pdf files) Acquisition Mode Changing A2D2 Permissions Changing the default directory Copying X-Rays - CD or Removable GoToMeeting_Attendee_QuickRef_Guide Imager Connection Error Mast...